Change Of Mind Claim Form
At Universal Fans we work hard to make sure we supply the right product for every customer. We do understand however, that we all change our mind sometimes for various reasons, so in the event a customer changes their mind we may accept customer returns*, provided the following conditions are met:
- All requests for Change of Mind Returns MUST be made in writing within 14 days from payment (where a deposit is paid, this is the date of payment). This includes when items are on backorder, if they are being delivered etc.
- All product boxes must be undamaged and unopened, and all items must be in original packaging and must not have been installed, plugged in, tested, or used in any way.
- The customer will be responsible for any freight costs in returning any items.
- If the customer received free shipping, the real cost of shipping will be deducted from the credit.
- If all conditions are satisfied, the following options will be available for the Change of Mind return:
- a) full store credit; or
- b) refund with a 20% restocking fee applied.
Please note that there are exceptions to the Change of Mind Policy:
*The following orders are not covered by this policy and no returns will be granted:
- Orders of 5+ items (does not include accessories).
- Special order items (including, but not limited to, extension rods 1m+, Cinni Milano AC fans)
- Orders which are shipped internationally.
The option for a refund for change of mind will not be available where the order total exceeds $1,000.