If a product is shown as “In Stock” on our website, it means the item is available for purchase and ready for shipment.

Due to high demand, stock levels can sometimes change quickly, which might result in an item being out of stock after your order has been placed. Should this rare situation occur, we will inform you promptly and provide alternative options for shipping. We are dedicated to keeping our stock levels high and our information accurate and current.

Items listed as PRE ORDER are items which are yet to be released or currently out of stock with the manufacturer. PRE ORDER items are still available for purchase and will be priority shipped once the items are back in stock.

All PRE ORDER item listings will have an estimated arrival date provided. The dates listed are based on the latest ETA updates published by the manufacturer. Due to the current state of affairs, the ETA’s can be subject to further delays relating to production, shipping or issues with customs clearance.

We appreciate your patience; Universal Fans is committed to ensure that all updates we provide you with are timely and precise to the best of our abilities however please keep in mind that we do rely on the information given by the manufacturer.

For urgent product inquiries, we kindly encourage you to Contact Us. Our experienced team will assist you in finding the best alternatives, tailored specifically for your needs. Please be assured that while you are waiting, you are welcome to cancel or change your order anytime, we are glad to assist you in any step of the way.

Universal Fans offers free freight on orders over $250. By default we use a point to point courier, which is in most cases is a very quick service. Please be aware that the free freight promotion does exclude some areas where remoteness results in higher than normal freight costs. To check if you are eligible for free freight simply add all items that you wish to purchase to your shopping cart. On the cart page you can calculate shipping based on the items in your cart and your delivery postcode.

Most orders are shipped via Direct Freight Express, a trusted third-party courier partner. Once your order is dispatched, you’ll receive a consignment number so you can track it every step of the way through to delivery.

At checkout, you’ll be able to select from a range of delivery instructions from the drop-down menu (such as “leave at door” or “leave with reception”). While Direct Freight Express will always try to honour your instructions, the driver retains discretion to make the final call based on factors like site access, safety, practicality, and time constraints. This might mean your order is left in an alternative, secure and accessible spot if the requested location can’t be reached, or if reaching certain areas of the property, including the rear of the premises is deemed unsafe or impractical. To help avoid this, we recommend nominating a straightforward, easily accessible drop-off point when placing your order.

If there’s genuinely nowhere suitable for the courier to leave your order, and you don’t have a business address or alternative location that would work, you have two further options:

Nearest depot pickup: if your order is being sent with Direct Freight Express, we can arrange for it to be held at their closest depot to you. Get in touch with our team and we’ll check whether one is conveniently located near your address.
Australia Post delivery: You can ask for your order to be sent via Australia Post instead. Keep in mind this method is often more expensive, so an additional shipping fee may apply.

Certain smaller items may be sent via Australia Post as the default shipping method. We also sometimes use a local Melbourne-based courier for products dispatched directly from our Melbourne warehouse.

Depending on the product, PO box delivery may also be an option via Australia Post, just reach out to our customer service team to check eligibility, noting that additional freight charges may apply.

We dispatch orders from warehouses in Melbourne, Sydney and Brisbane. Delivery timeframes vary depending on where you’re located and what you’ve ordered, generally ranging from 1 to 10 business days. Our customer service, order processing and warehouse teams operate during business hours to ensure your order is handled and sent out as quickly as possible. As soon as your order has been processed, we’ll follow up with an email giving you an estimated delivery window and in most cases, a courier consignment number will be included so you can track your delivery’s progress more precisely.

Customers in major metro areas, Melbourne, Sydney Brisbane, Adelaide and Canberra will typically see their orders arrive within 1-2 business days. Delivery generally takes longer the further your location is from a metro centre. If you’re in WA, NT or TAS, expect somewhat longer delivery windows, even for metro areas like Perth.

*Please keep in mind these timeframes are a general guide only and don’t account for orders containing items that need to be specially ordered in.

Need your order in a hurry? Reach out to us before you buy so we can talk through the fastest options available.

Click and collect is available from our Dandenong Warehouse for Melbourne based customers. For specific click and collect information visit our dedicated page.