Online Privacy Policy

In the course of using our website, Universal Fans may come into possession of personal information. We have compiled this privacy policy to communicate with our customers how we use and store that information. We are committed to creating a transparent online retail space to better serve our customers.

Personal Information

While using our website you may provide us with personal information, such as your name, email address and telephone number. This may be for the purposes of asking us a question or requesting a quote. Should you proceed to make a purchase, you may submit other personal information such as your physical address.

In order to monitor the success and functionality of our website, we also use the website and Google Analytics to monitor how many people visit the website and their behaviour when they do (eg which pages they view, how long they view them for etc). These programs will only identify a visitor by which State they are in when viewing the website.

Personal details may need to be shared with third parties in some circumstances (see outlined below):

As a part of the order process, information will be shared with an external courier company to complete delivery. For some orders drop-ship (from a supplier or third-party warehouse) will be possible. Details in this scenario may be passed to the third-party company/warehouse and the courier company they elect to use.

If a product is received faulty, a replacement is requested or warranty claim is lodged personal details may be provided to the manufacturer/supplier particularly if making the request on your behalf. Most replacement parts will be sent from the supplier (via their elected freight company) directly to our customer to hasten delivery.

Customer details may also be disclosed to the supplier if there is a product safety concern including a voluntary or involuntary recall and they wish to contact potentially affected clients directly.

Your email address may be used for to send you news and promotional offers. However, you will have the option to unsubscribe from this service.
In other unspecified circumstances information will not be given out without your consent. Personal details will not be sold to third parties or overseas recipients.

Please ensure you check the privacy policies of any third party websites that you visit through hyperlinks or other means from our websites. We cannot be responsible for the privacy practices of third party websites.

As part of our record-keeping we store sales information, such as receipts, on our accounting software and server.

If you are a trade customer, we will use your email address to send account statements at the end of the month and promotional emails from time to time.

Payment Information

We use an ANZ gateway service to process credit card payments. This is beneficial to you because of the SSL technology used on the page to ensure your security. This also means we do not view or collect this information. If you would like to know how this information is collected, used and stored, please access the ANZ gateway website. If you make a bank transfer we will only be able to see your name, a reference and the last four digits of your account.

Your Options

Please email us if you would like to access any information of yours we may have. If you would like to make a complaint or are seeking more information about privacy, visit to access the homepage of the Office of the Australia Information Commissioner.